Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and CourtMate LLC ("Courtmate," "we," "us," or "our"), governing your use of the Courtmate platform, website, apps, and related services (the "Services").

Please read Section 16 (Dispute Resolution) carefully. It requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action. You may opt out within 30 days.

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. What Courtmate Is (and Is Not)

Courtmate is a technology platform that connects players with independent sports facilities ("Facilities") for court reservations, programs, lessons, memberships, and tournaments.

Courtmate does not own, operate, staff, or control any Facility, court, program, lesson, or tournament, and is not a party to your transaction with a Facility. The Facility — not Courtmate — is solely responsible for its premises, the safety and conduct of its activities, its pricing and policies, its staff and coaches, and the services it provides. Courtmate facilitates discovery, booking, communication, and payment. Where these Terms refer to bookings, cancellations, refunds, or memberships, the Facility's own policies govern the underlying service.

2. Eligibility and Accounts

• Age. You must be at least 18 (or the age of majority where you live) to make purchases or enter into a binding contract. Users 13–17 may use the Services only with the consent and supervision of a parent or guardian who agrees to these Terms on their behalf. The Services are not for anyone under 13.
• Accurate information. Provide accurate, current information and keep it up to date.
• Account security. You are responsible for your credentials and all activity under your account. Enable two-factor authentication where available and notify us promptly at support@courtmate.net of unauthorized use.
• Name changes. Self-service legal-name changes are limited (currently up to two per rolling 12-month period) and may be restricted during active tournament registration or shortly before a confirmed booking.

3. License to Use the Services

Subject to these Terms, Courtmate grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use (or, for Facility staff, to manage that Facility). You may not copy, modify, reverse-engineer, scrape, resell, or create derivative works of the Services except as permitted by law.

4. Acceptable Use

You agree not to:

• violate any law or any Facility's rules;
• harass, threaten, defraud, or abuse other users, Facility staff, or coaches;
• book in bad faith, repeatedly no-show, or circumvent fees or policies;
• upload unlawful, infringing, or harmful content, or transmit spam or malware;
• access another user's account, or probe, scan, or breach the security of the Services;
• use bots or automated means to access the Services without our permission; or
• use the Services to build a competing product.

We may warn, suspend, or terminate accounts for conduct we reasonably believe violates these Terms or harms users, Facilities, or Courtmate.

5. User Content and Messaging

You may submit content such as a profile photo, display name, messages, and tournament-related information ("User Content"). You retain ownership of your User Content and grant Courtmate a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display it solely to operate and provide the Services. You represent that you have the rights to your User Content and that it does not violate these Terms or any third-party rights. We may remove User Content we reasonably believe violates these Terms. Do not use in-app messaging for harassment, spam, or unlawful purposes.

5.1 SMS / Text Messaging Terms

If you opt in by adding and verifying your mobile number in your account settings, Courtmate sends transactional text messages: one-time account verification codes, and tournament match alerts for events you are participating in. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to any message to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. Opting out of SMS does not affect transactional email or in-app notifications. See our SMS Program page and Privacy Policy (section 2.1) for full details, including how we protect your mobile information.

6. Assumption of Risk; Release (Athletic Activity)

RACKET AND COURT SPORTS AND OTHER ATHLETIC ACTIVITIES INVOLVE INHERENT AND OTHER RISKS OF PHYSICAL INJURY, ILLNESS, PERMANENT DISABILITY, AND DEATH. You understand these risks and voluntarily assume all of them. Courtmate does not own, operate, supervise, control, staff, or ensure the safety of any activity, Facility, court, program, lesson, coach, official, or participant.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE COURTMATE AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS (THE "RELEASED PARTIES") FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DEMANDS, AND DAMAGES OF EVERY KIND — INCLUDING FOR PERSONAL INJURY, ILLNESS, DISABILITY, DEATH, OR PROPERTY DAMAGE — ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN OR ATTENDANCE AT ANY ACTIVITY, PROGRAM, LESSON, EVENT, OR TOURNAMENT BOOKED, ORGANIZED, OR DISCOVERED THROUGH THE SERVICES, WHETHER OR NOT CAUSED BY THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES. You specifically acknowledge that this release expressly includes claims based on the Released Parties' own ordinary negligence.

This release does not apply to, and nothing in these Terms limits, liability that cannot be released or limited under applicable law — for example, liability for gross negligence, willful or wanton misconduct, or a matter for which a pre-injury release is prohibited.

The Facility — not Courtmate — is responsible for its premises, activities, and the safety and conduct of its events. Any waiver, release, or assumption-of-risk agreement a Facility requires is between you and that Facility; where a Facility's waiver names or covers Courtmate, that waiver also applies for the benefit of the Released Parties.

7. Bookings, Cancellations, and No-Shows

• Reservations, programs, lessons, and tournaments are subject to each Facility's availability, pricing, cancellation windows, and policies, shown at or before booking.
• Free cancellation is available up to the cancellation window the Facility configures. Cancellations after that window may be non-refundable or subject to a fee.
• No-shows may be charged the full fee at the Facility's discretion.
• Facilities may modify or cancel an activity; Courtmate is not responsible for a Facility's changes but will help surface refunds or credits the Facility authorizes.

8. Payments, Fees, and Taxes

• Payment processing. Payments are processed by Stripe. By providing a payment method, you authorize Courtmate and Stripe to charge it for amounts you approve, including bookings, memberships, lessons, programs, tournament entry fees, and applicable taxes and platform fees.
• Merchant of record. Unless stated otherwise at checkout, your purchase is a transaction with the Facility, which sets the price. Courtmate facilitates the payment and may collect a platform fee.
• Platform fees. Courtmate may charge a service/platform fee, disclosed at checkout or in the Facility's pricing where applicable.
• Currency. Amounts are in U.S. dollars unless stated otherwise.
• Taxes. You are responsible for taxes associated with your purchases, except taxes on Courtmate's net income.
• Authorization and failures. We may place authorization holds and may suspend access for failed or reversed payments.

9. Memberships and Automatic Renewal

Facility memberships and subscriptions are billed on a recurring basis (monthly or annually, as you select). Your membership automatically renews at the end of each term, and your payment method will be charged the then-current price, until you cancel. You may cancel any time before the next renewal in the app's billing settings or by contacting the Facility or support@courtmate.net. Cancellation stops future renewals; unless required by law or stated otherwise, fees already charged are non-refundable, and you generally retain access through the end of the paid term. We will provide any renewal reminders or cancellation mechanisms required by applicable automatic-renewal laws.

10. Credits and Promotional Codes

Unless stated otherwise, prepaid credits and promo codes issued by Courtmate or a Facility:

• are prepaid, have no cash value, are specific to the issuing Facility, and are non-transferable between Facilities or users;
• may expire and may be subject to additional terms shown in your wallet or at issuance;
• promotional credits (such as sign-up or referral bonuses) are generally not refundable to cash, while purchased credits may be refundable as described at purchase; and
• may be revoked if obtained through error, fraud, or abuse.

11. Refunds

Refunds for bookings, programs, lessons, and tournaments follow the applicable Facility's policy and the refund method (cash to your original payment method or Facility credit) shown at cancellation. Some activities permit you or the Facility to choose the refund method. Courtmate processes the refunds a Facility authorizes; Courtmate is not obligated to refund amounts a Facility declines to refund except as required by law.

12. Tournaments

Tournament registration and participation are also governed by the Tournament Terms, which are incorporated into these Terms by reference.

13. Intellectual Property

The Services, including their software, design, text, graphics, and the "Courtmate" name and logo, are owned by Courtmate or its licensors. Except for the limited license in Section 3, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

14. Third-Party Services

The Services rely on and link to third-party services (such as Stripe). Your use of those services is governed by their terms and privacy policies, and Courtmate is not responsible for them.

15. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Courtmate does not warrant that the Services will be uninterrupted, secure, or error-free, or that any Facility, court, program, or activity will meet your expectations, and is not responsible for the acts or omissions of any Facility, coach, or other user.

TO THE FULLEST EXTENT PERMITTED BY LAW, COURTMATE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. COURTMATE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL PLATFORM FEES YOU PAID TO COURTMATE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Dispute Resolution; Arbitration; Class-Action Waiver

• Informal resolution first. Before starting arbitration, contact us at legal@courtmate.net and attempt to resolve the dispute informally for at least 60 days.
• Binding arbitration. If we cannot resolve a dispute informally, you and Courtmate agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below. The Federal Arbitration Act governs.
• Class-action waiver. You and Courtmate agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.
• Small-claims and IP carve-out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual-property rights.
• 30-day opt-out. You may opt out by emailing legal@courtmate.net within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration.
• Jury-trial waiver. Except for small-claims matters, you and Courtmate waive any right to a jury trial.

17. Term, Suspension, and Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access — with or without notice — for violation of these Terms, fraud, repeated no-shows, abusive behavior, non-payment, or to comply with law or protect users. Sections that by their nature should survive termination (including Sections 6, 13, 15, 16, and 18) survive.

18. General

• Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 16.
• Changes. We may update these Terms; for material changes we will provide notice before they take effect. Continued use after the effective date means you accept the updated Terms.
• Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets.
• Severability. If any provision is unenforceable, the rest remains in effect.
• Entire agreement. These Terms, the Privacy Policy, and any terms referenced in them are the entire agreement regarding the Services.
• Notices. Legal notices to Courtmate must be sent to legal@courtmate.net and to CourtMate LLC, 5710 Sunland Trail, Fulshear, TX 77441.

19. Contact